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Collect feedback that drives growth
Capture customer sentiment at the right moment through automated surveys that enhance loyalty and improve service quality.
Goals
Gather customer feedback
Increase NPS response rates
Reduce churn through early insight
Industries
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Description
The moment after a purchase or appointment is a critical window. It's when impressions are freshest, and when customers are most likely to provide meaningful feedback if asked the right way. This use case shows how to turn that moment into a scalable, automated opportunity to gather insights and reinforce brand trust.
Better collaboration between support, service, and marketing
Detail user scenario
After a purchase or appointment is completed, the automation starts with a short delay. An email is sent requesting feedback through a simple NPS survey. Five days later, if the customer gave a high score, a second message can prompt them to leave a public review. This workflow runs entirely in the background, providing structured, actionable insight.
Step-by-step
1
Trigger: Purchase completed or appointment marked as done
2
Wait 2 days
3
Send feedback request email (with NPS link)
4
Wait 5 more days
5
Send a public review prompt (only to high scorers)
6
Track NPS submission and follow-up if needed
Detail user scenario
Step-by-step
1
Trigger: Purchase completed or appointment marked as done
2
Wait 2 days
3
Send feedback request email (with NPS link)
4
Wait 5 more days
5
Send a public review prompt (only to high scorers)
6
Track NPS submission and follow-up if needed
How to implement it?
Implementing use case automation involves several key steps and tools. Here's a comprehensive ressources to get you started:
Used Modules
Pop-Ups
Collect information from your visitors and navigate them on the website.
SMS Messages
Automate SMS delivery based on user actions or specific conditions.
Push Notifications
Delivers personalized notifications to users of your website (webpush) or app (mobile push).
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