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Collect feedback that drives growth

Capture customer sentiment at the right moment through automated surveys that enhance loyalty and improve service quality.

Objectifs

Gather customer feedback

Increase NPS response rates

Reduce churn through early insight

Secteurs

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Balises

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Descriptif

The moment after a purchase or appointment is a critical window. It's when impressions are freshest, and when customers are most likely to provide meaningful feedback if asked the right way. This use case shows how to turn that moment into a scalable, automated opportunity to gather insights and reinforce brand trust.

Effort d'implémentation

Impact sur un objectif

Assets

Today 9:41

9:41

Automation flow

Today 9:41

9:41

Form

Today 9:41

9:41

Email 1

Outcome

Higher NPS response rates

Improved understanding of customer sentiment

Early detection of friction points

Better collaboration between support, service, and marketing

Scénario utilisateur détaillé

After a purchase or appointment is completed, the automation starts with a short delay. An email is sent requesting feedback through a simple NPS survey. Five days later, if the customer gave a high score, a second message can prompt them to leave a public review. This workflow runs entirely in the background, providing structured, actionable insight.

Étape par étape

1
Trigger: Purchase completed or appointment marked as done
2
Wait 2 days
3
Send feedback request email (with NPS link)
4
Wait 5 more days
5
Send a public review prompt (only to high scorers)
6
Track NPS submission and follow-up if needed

Detail user scenario

Step-by-step

1
Trigger: Purchase completed or appointment marked as done
2
Wait 2 days
3
Send feedback request email (with NPS link)
4
Wait 5 more days
5
Send a public review prompt (only to high scorers)
6
Track NPS submission and follow-up if needed

Comment le mettre en œuvre ?

La mise en œuvre de l'automatisation des cas d'utilisation implique plusieurs étapes et outils clés. Voici des ressources complètes pour vous aider à démarrer :