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Reactivate contacts automatically
Reconnect with inactive customers using a simple, automated flow that revives interest without pressure.
Objectifs
Customer reactivation
Increased repeat purchase rate
Reduced churn
Secteurs
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Balises
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Descriptif
When customers stop engaging, it's rarely because they’ve lost all value in your offering. More often, it’s about timing, fatigue, or a need you didn’t catch. This use case shows how to reconnect with inactive customers using automation that delivers relevance without pressure.
After a customer has been inactive for 60 days, the system sends a personalized email offering a small incentive or useful content. If there’s no response, a short SMS reminder follows after 3 days. One click or visit reactivates the customer and requalifies them for additional flows, without manual intervention from sales or support.
Étape par étape
1
Trigger: Customer inactive for 60 days
2
Verification of the customer’s status within the database
3
Send a reactivation email with a relevant offer
4
Wait 3 days
5
Send an SMS reminder according to customer status and phone number
6
Tag reactivated contacts for further automation or loyalty flows
Detail user scenario
Step-by-step
1
Trigger: Customer inactive for 60 days
2
Verification of the customer’s status within the database
3
Send a reactivation email with a relevant offer
4
Wait 3 days
5
Send an SMS reminder according to customer status and phone number
6
Tag reactivated contacts for further automation or loyalty flows
Comment le mettre en œuvre ?
La mise en œuvre de l'automatisation des cas d'utilisation implique plusieurs étapes et outils clés. Voici des ressources complètes pour vous aider à démarrer :
Modules d'occasion
Pop-Ups
Collect information from your visitors and navigate them on the website.
SMS Messages
Automate SMS delivery based on user actions or specific conditions.
Push Notifications
Delivers personalized notifications to users of your website (webpush) or app (mobile push).
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